Premium Support for you

  • F.A.Q

    • How do I get off the Phishtank blacklist

    • How do I get off the Clean-MX blacklist

    • How do I get off the Malware URL blacklist

    • How do I get off the SURBL blacklist

    • How to get off the DNS blacklist

    • How to get off the Symantec blacklist

    • How to get off Spamcop

    • Why is the Reputation area unsafe?

    • How to get off the Jwspamspy Blacklist

    • How to get off the Bing/Yahoo Blacklist

    • How to get off the McAfee Blacklist

    • How to get off the Google Blacklist

    • When does a VA scan run for the business and enterprise packages?

    • How much time does it take to do clean-up of my website files?

    • How much time does Google need to take me off the blacklist?

    • What if I forgot STH dashboard password?

    • How to contact us ?

    • How to initiate scan if it is not run?

    • Why does my Speed Monitoring graph show -1 in the tooltip?

    • How can I change my preferences for Uptime and Speed Monitoring

    • What is Uptime and Speed Monitoring

    • The service (e.g. Health Monitoring) is listed as $X/month (starting price) on your website, but when I tried to add the service, I am shown a higher price (e.g. Health Monitoring for $60/month). Why?

    • When I try to select a service from StopTheHacker, I see a message that says: Your site has 403 pages. My site only has 20 pages, Why do I see this message?

    • Some malware is specific to Internet Explorer, can you detect it?

    • My site has a trustmark, am I safe?

    • My site has a SSL certificate, I can see a padlock sign, am I immune?

    • My site is PCI certified, am I immune?

    • Can advertisements on my website cause me to get blacklisted?

    • Why is my hosting company clueless?

    • Who can help me fix this?

    • How can I prevent this from occurring again?

    • Why did a hacker do this to me?

    • How is your technology better than Anti-Virus?

    • I have Anti-Virus Software on my computer, how could this happen to me?

    • I did not upload any viruses, where did the malware come from?

    • No one can access my website, my business is being destroyed!

    • How can Google do this to me?

    • How long will it take to get off the blacklist?

    • How do I fix it?

    • Why has my site been blacklisted by Google?

    • What are blacklists?

  • More

    • When does a VA scan run for the business and enterprise packages?

    • How much time does it take to do clean-up of my website files?

    • How much time does Google need to take me off the blacklist?

    • What if I forgot STH dashboard password?

    • How to contact us ?

    • How to initiate scan if it is not run?

    • How do I fix it?

    • Why has my site been blacklisted by Google?

    • What are blacklists?