La Vie Céleste skin care products are available through a variety of sales channels including retail stores and wholesale through licensed estheticians, but 95 percent of all of La Vie Céleste sales come through online sales at the La Vie Céleste website.

La Vie Céleste skin care products are available through a variety of sales channels including retail stores and wholesale through licensed estheticians, but 95 percent of all of La Vie Céleste sales come through online sales at the La Vie Céleste website.

Website Malware Attacks: Targeting the Unsuspecting

La Vie Céleste is among many businesses that have increasingly become unsuspecting targets of website malware attacks. These often undetected attacks can prevent customer website access, cost valuable sales, and severely harm business reputation. Every day more than 6,000 websites are targeted for web malware attacks, often resulting in their blacklisting by Google as security threats and their elimination from Google search results.

In 2011, La Vie Céleste’s website was a target of a malware attack that infected the site. Customers who attempted to access the site were redirected to a landing page that warned them the site could be harmful, alarming customers and prompting some to contact La Vie Céleste with complaints.  Later through the help of a consultant Dr. Dourmashkin discovered her skin care site was infected with malicious code, but not before being semi-blacklisted by Google and suffering dramatic reductions in search hits and sales to customers, as well as damage to the company’s reputation.

“When I first heard customer complaints with my site, I contacted my web hosting provider to find out what was going on. They responded by scanning my website with their own anti-virus scanner, but said they could not find any malicious code. They insisted that there was nothing there and nothing was wrong with my site,” Dourmashkin said. “I soon learned that even if you are doing anti-virus scans on your site, you can develop a false sense of security because it is not 100 percent accurate. It was a very embarrassing and alarming situation.”

Damaging Malware Attack Is Resolved with StopTheHacker’s Website Security Suite

With a suspicious website malware infection but no awareness of the problem by her hosting provider,  let alone urgency to repair it, Dr. Dourmashkin began searching online for solutions. She first found a consultant who quickly performed diagnostic tests, detecting the malicious code and identifying its nature.  The consultant accurately identified the malware its location on the La Vie Céleste website, but that was half the challenge with a website malware infection.  Until fully removed the malicious code would continue to deter customers and invite Google search results scrutiny.

“After learning my hosting provider could not provide the support I needed, I started Googling people for help to deal with the problem,” Dourmashkin said.   “Fortunately I found a good consultant who is very knowledgeable and was able to inform me what the malicious codes were and where they were on the site.  He was very helpful to precisely identify the malware and its source, but his services are diagnostic. Unfortunately he doesn’t provide the services to remove malware. It was good to have the malware detected and identified, but when your website is down one or two hours it is not that big of a deal, but if you are down for a day because of a problem like this, you lose a lot of sales,” Dourmashkin said.

Continuing to work with her consultant to determine the full extent of the malware infection, she returned to searching online for a solution that could confirm the malware infection – and remove it from the La Vie Céleste site. On her search, Dr. Dourmashkin came across StoptheHacker with its description of a software suite that uses artificial intelligence and machine learning to detect malware, automatically remove it, and protect websites from new infections. She researched the StopTheHacker website further and decided to turn to them for help.

“I found StopTheHacker on a Google search and after reading more, I contacted them,” Dourmashkin said. “As soon as I made contact I received quick response from StopTheHacker to gather more background about the malware attack.  I immediately forwarded my consultant’s diagnostic report and very soon they concurred what the problem was and the actions needed to repair it.  The quick response and advised repair solution was reassuring and a source of relief,” she added.

With trust quickly established, Dr. Dourmashkin did not hesitate to allow implementation of StopTheHacker’s software and services to resolve her problem. StopTheHacker rapidly set up and easily implemented their security tools, and within hours, La Vie Céleste’s malware attack was resolved, including removal of the malicious code and lifting of Google’s blacklisting of the site. Through StopTheHacker’s security features that continuously scan for malware using artificial intelligence and machine learning, La Vie Céleste’s website was thoroughly reviewed and restored to be free of malware.

“As much as I was relieved with the removal of the malware infection and restoration of our site, I was equally impressed with how quickly StopTheHacker responded to my crisis, ” Dourmashkin said. “Not only are they incredibly knowledgeable in their field, but the customer service was superb. I was emailed quickly, detailing the diagnostics, tools and services StopTheHacker would provide to get my website fixed and protected. StopTheHacker was available for follow up phone calls as well, and as a business owner, I know how important customer service is in addition to the value of the product or services being offered.”

In addition to the relief of a damaging online crisis resolved, La Vie Céleste’s website is now fully protected from current and future attacks.  StopTheHacker’s suite of security tools continuously scan the website, detect any suspicious code, and protect it before malware can infect the site.

“StopTheHacker fully resolved the website attack and now I know I never have to worry about the potential embarrassment and stigma of being blacklisted on Google and losing sales and revenues,” Dourmashkin said. “I use StopTheHacker on an ongoing basis and I feel secure that the product is doing what it’s supposed to do. That’s what I’m paying for. I have told many people about StopTheHacker because I now have peace of mind, which is great.”

Benefits of StopTheHacker for La Vie Céleste:

• Automatic prevention, detection and recovery from malware and hacker attacks.
• Continuous threat scans providing constant website security protection.
• Self-adapting capabilities that constantly monitor new strains of malware, building profiles.
• Reduced risk of infecting visitors and elimination of the need for malware removal by inexperienced users.

If you find this article interesting you also may want to check out this blog article

• StopTheHacker Customer Case Study: Christopher Imaging, Inc.
• How StopTheHacker Works to Help Prevent Attacks on Websites

Let us know what you think and want to learn about website security and malware! Connect With us on Google+ , Twitter and Facebook or even LinkedIn!

Christopher Imaging staff are proud of their reputation as professional photography specialists. Their reputation is bolstered by a staff of dedicated technicians with an average of 10 years seniority. They are a well-established small business with an online presence including two websites allowing customers to conveniently explore photography service offerings, view samples, place orders, and create their own mat collages without requiring an in-store visit.

Website Blacklisting: A Malware Challenge

Christopher Imaging is one of many small businesses on the web that have increasingly fallen victim to website malware attacks. These often undetected attacks can prevent customer engagement, shrink revenues, and degrade business reputation. Every day more than 6,000 websites fall prey to web malware attacks and are blacklisted by Google as security threats, effectively removing them from search results.

For Christopher Imaging the discovery of a web malware attack on their sites came at a particularly critical time. Without their awareness, multiple malware injections had been launched, presenting a serious security breach immediately after the company’s participation in a large photography event with 300 attendees—a crucial time for Christopher Imaging, which participates in only a handful of events each year to gain exposure.

“I had customers calling me stating that the website was not safe to visit,” said Christopher. “When they went to our sites, a security warning would pop up. I was actually alerted to the problem by customers who wanted to view our work from the event, so it was really bad timing that people couldn’t view it. It sent me into a panic.”

The discovery of the web malware attack caught Christopher Imaging off guard and unprepared to handle the online crisis. Christopher immediately searched Google for his business sites to confirm the problem, while at the same time trying to figure out what was going on. He discovered that two of the websites had been infected, preventing customers from ordering, stopping lab production, and diverting potential sales to competitors.

“When I realized our sites were down and started searching Google, I realized that Google had blacklisted us. I was trying to figure out what was going on—why Google had us blacklisted, and why our site was shut down,” Christopher said. “I immediately contacted Google, and they confirmed that we were blacklisted as a result of a malware infection.”

An online crisis solved through StopTheHacker website scanning and malware removal

Though Google blacklisting seemed to be the immediate source of online frustration, Google was also the resource Christopher Todd turned to for a finding a solution to the crisis. After confirming the infection and subsequent Google blacklisting, he also turned to Google to look for solutions to the problem. His search led him to review the websites of a number of potential malware protection providers, but StopTheHacker, a leading website website security service company, is where his website malware troubles stopped.

“I found StopTheHacker on the Internet and learned they are more on the cutting edge of this type of service. Once I found them and read about their use of AI-based analytics and machine learning to detect and resolve new malware attacks, it didn’t take me long to give them a call. ”

That call quickly made a believer out of Christopher. Through its suite of malware detection, removal and website protection services, StopTheHacker was able to get Christopher Imaging’s website back up and running quickly, restoring visitors’ to access their photos within hours of the security breach. While the breach could have significantly impacted sales and exposure, Christopher Imaging was able to turn the situation around in short order.

“I was very pleased at the speed of StopTheHacker’s response. What I really appreciated was their personal involvement in our problem. They took control over a situation I didn’t have the background to resolve on my own,” Christopher said. “ And it turns out they became a quick and easy solution for me. Now both of our Christopher Imaging sites are now protected by StopTheHacker to prevent future malware attacks, yet we have the added flexibility to turn on and off certain protection features as needed. Working with StopTheHacker turned a negative into long-term a positive.”

Benefits of StopTheHacker for Christopher Imaging:

• Automatic prevention, detection and recovery from malware and hacker attacks.
• Continuous threat scans providing constant website security protection.
• Self-adapting capabilities that constantly monitor new strains of malware, building profiles.
• Reduced risk of infecting visitors and eliminating malware removal by inexperienced users

If you find this article interesting you also may want to check out this blog article “How StopTheHacker Works to Help Prevent Attacks on Websites”

Let us know what you think and want to learn about website security and malware! Connect With us on Google+ , Twitter and Facebook or even LinkedIn!